Welcome to Boston University's Remote Support Portal

This site is used only when an IS&T support representative has given you a Session Key to enter below. Please note that when you click Submit you are agreeing to have your support session recorded for training or quality control purposes. Information about your computer will be automatically displayed to your support contact. This information includes the version of the Operating System you are running, which updates and software you have installed, your IP and other information that is helpful in providing support. This information is included in your ticket for reference should your issue need to be escalated. Make sure that you have closed any confidential documents or e-mails before clicking Submit. For other technical assistance please visit the BU Information Services & Technology website, www.bu.edu/tech.